PRIVACY POLICY
This privacy policy explains how CONDUIT collects, uses, and protects the information you provide when using this website. At CONDUIT, we are committed to safeguarding your privacy. If we ask you to provide certain information by which you can be identified while using this website, rest assured it will be used only in accordance with this privacy statement. We may update this policy from time to time, and any changes will be reflected on this page. Please check back periodically to ensure you're satisfied with any modifications.
What We Collect
We may collect the following types of information:
Name
Contact information, including email address
Demographic information such as postal code
Preferences, interests, and other details relevant to customer surveys and offers
How We Use Your Information
The information we gather is necessary to help us understand your needs and improve our services. Specifically, we may use your information for the following purposes:
Internal record-keeping
Enhancing our products and services
Sending promotional emails about new products, special offers, or information we believe you may find interesting
Contacting you for market research purposes, which may include communication via email, phone, or mail
Customizing the website to better suit your interests
Security
We are dedicated to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented physical, electronic, and managerial procedures to protect and secure the information we collect online.
Controlling Your Personal Information
We will never sell, distribute, or lease your personal information to third parties unless we have your consent or are required by law to do so. If you've previously agreed to receive direct marketing communications from us, you can change your preferences at any time by emailing us at privacy@conduitcandles.com.
You may also request a copy of the personal information we hold about you under the Data Protection Act 1998. A small fee may apply. To request this information, please email us at privacy@conduitcandles.com.
If you believe the information we hold about you is incorrect or incomplete, please let us know at the above email address, and we will promptly correct any inaccuracies.
COOKIE POLICY
How We Use Cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or alerts you when you visit a particular site. Cookies allow web applications to respond to you individually. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being visited. This helps us analyze data about web page traffic and improve our website to better meet customer needs. We use this information for statistical analysis purposes only, after which the data is removed from the system.
Links to Other Websites
Cookies help us provide you with a better website by allowing us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any other information about you, except the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that doing so may prevent you from taking full advantage of the website.
Our website may contain links to other social media websites of interest. However, once you use these links to leave our site, please note that we do not have control over those websites. As a result, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and those sites are not governed by this privacy statement. We recommend exercising caution and reviewing the privacy statement applicable to the website in question.
Changes
We may update this cookie policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
TERMS & CONDITIONS
These terms and conditions (“Terms”) govern and apply to anyone accessing or using the website located at www.conduitcandles.com and any other website(s) owned and/or operated by CONDUIT CANDLES, LLC., and any of their associated web pages (collectively, our “Services”). Please take some time to review these Terms for our Services. By accessing or using the Services, including purchasing any products through the Services, you represent, warrant, understand, and agree:
To accept, comply with, and be bound by these Terms;
That you have the right, authority, and capacity to abide by these Terms;
To comply with all applicable laws, rules, and regulations concerning your access to and use of the Services;
You are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or another applicable jurisdiction.
Certain services may be subject to additional terms, guidelines, or rules, which will be available in conjunction with those relevant services, and those additional terms will become part of these Terms when you use those services.
Changes to These Terms
CONDUIT reserves the right to update, change, modify, or otherwise alter these Terms at any time. If any material changes are made to these Terms, CONDUIT will notify you by posting the revised Terms on the Services or notifying you through the Services. Any access or use of the Services by you after the changes go into effect shall constitute and be deemed your agreement to these Terms. If you do not want to be bound by these Terms, do not use or access any part of the Services. CONDUIT may terminate the Services or any portion thereof, any website or webpage within the Services, or any products or services offered through the Services, or terminate your right to access or use the Services or any portion thereof without notice and at any time for any reason. In the event of such termination, you are no longer authorized to access the Services, and the restrictions imposed on you with respect to the Content (as defined herein), and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms, shall each survive such termination.
Access To and Use of the Services
Unless authorized in writing/email by CONDUIT, you may use the Services solely for your personal and non-commercial use. You agree to only access or use the Services solely for legal purposes as allowed by these Terms. Among other things, you agree not to:
Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame, use, transfer, or sell any information, software, products, services, or Content (as defined below) provided through or obtained from the Services, including without limitation, engage in the practice of "screen scraping," or any other similar activity;
Hack into the Services or any of its websites, or modify another website so as to falsely imply that it is associated or affiliated with the Services;
Damage, disable, overburden, transmit any worms or viruses or any code of a destructive nature, or interfere with any other party’s use and enjoyment of the Services;
Violate any applicable laws, rules, or regulations in your jurisdiction (including but not limited to trademark and copyright laws); or access or attempt to access any password-protected, secure or non-public areas of the Services without the express permission of CONDUIT.
For any portion of the Services that requires a user name and/or password, you are responsible for all use of your account (under any user name or password) and for ensuring that all use of your account complies fully with the provisions of these Terms. You shall be responsible for protecting the confidentiality of your user name(s) or password(s), if any.
You can link your account to various webmail, social networking, and other online accounts. You may only link your own accounts. We will access and retrieve your account information from these sites on your behalf (in some cases, by using your username and password) to make certain information or services available to you through the Services. By linking your other accounts, you expressly authorize us to access your account information from those third-party accounts, on your behalf as your agent, and permit us to access, use, and, in some cases, store your account information to accomplish the foregoing.
Intellectual Property
The website and all Content (as defined below), features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof) that appears as part of or on the Services are the property of CONDUIT and/or a third party (which may be indicated by a link to or from an external source, or otherwise). Content is provided through the Services “AS IS,” and you agree that the use of and reliance on any Content is at your own risk, and that under no circumstances shall CONDUIT be liable for any Content or for any loss or damage of any kind incurred as a result of your use of any Content made available via the Services.
The Services as a whole and all Content thereon are protected by copyright, trade dress, and trademark laws of the United States, as well as international treaties, conventions, and the laws of other countries, as applicable. Except as may be expressly permitted by CONDUIT, you may not use, reproduce, copy, modify, publish, transmit, distribute, perform, display, download, license, enter into a database, create derived works from, reverse engineer, frame, transfer, or sell any Content obtained from, through, or on these Services, in whole or in part. Any use of the Content, except as specifically provided in these Terms, is strictly prohibited.
Content
All information, text, graphics, images, photographs, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, trademarks, copyrighted material, trade dress, interfaces, software, specifications, catalogs, literature, advertisements, titles, names, User Generated Content (as defined below), and any other materials provided on the Services are owned by CONDUIT and/or third parties, and are collectively referred to as "Content." The Content may contain omissions, errors, or may be out of date. CONDUIT reserves the right, in its sole discretion, to change, delete, update, modify or otherwise alter the Content at any time without providing notice to you. The Content is provided for informational purposes only and is not binding on CONDUIT in any way except to the extent that it is specifically indicated to be so.
We do not control, approve, sponsor, or endorse any third-party Content, products, or services and make no representations regarding, and are not liable or responsible for the accuracy, completeness, timeliness, reliability, or availability of any third-party Content, products, or services. Any third-party Content, products, or services posted on, transmitted through, or linked to from the Services are the sole responsibility of the third-party originator of such Content. Links to any third-party Content are provided for your convenience only. If you choose to access any third-party Content, you do so at your own risk. YOU ACKNOWLEDGE AND AGREE THAT CONDUIT IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ACCESSING A THIRD-PARTY WEBSITE, OR ANY DEALINGS WITH ANY THIRD-PARTY WEBSITE, OPERATOR THEREOF, OR ANY THIRD-PARTY CONTENT, PRODUCTS OR SERVICES.
Any concerns regarding Content and/or availability of hyperlinks of a third party on the Services, which are not controlled by CONDUIT, should be directed to the third party that controls such Content or hyperlink. If you believe we have provided a hyperlink to a third-party website that contains infringing or illegal Content, products or services, we ask that you notify us at the address noted below so that we may evaluate whether, in our sole discretion, to disable it from the Services.
Limited License; Personal, Business, and Non-Commercial Use Limitation of the Content and Services
You are hereby granted a non-exclusive, limited, and revocable license to view the Content on the Services, but only while accessing the Services. You agree that you are only authorized to visit, view, and retain a copy of any websites or webpages of the Services for informational, non-commercial, and your own personal use. Additionally, you understand and agree that you are strictly prohibited from duplicating, downloading, publishing, republishing, adapting, modifying, displaying, transmitting, or otherwise distributing the Content and/or the Services for any commercial use (whether for profit or not), or for any other purpose other than as may be expressly permitted in these Terms.
You also agree not to deep-link to the Services or any website or webpage thereof for any purpose unless specifically authorized by CONDUIT. Use of any of CONDUIT's trademarks as metatags on other networks is also strictly prohibited.
Unauthorized Use of the Website
You agree not to use any automatic or manual methods, including software like “robots” or “spiders,” to interfere with or damage the operation of the Services. You also agree not to:
Engage in any activity that harms, disables, or imposes excessive strain on the Services.
Transmit harmful software or viruses to the Services.
Use the Services for illegal, abusive, or inappropriate purposes, including selling products or services without permission or engaging in any fraudulent activity.
Any unauthorized activity will be investigated and may result in legal action, including civil or criminal penalties.
Linking to the Services
If you're authorized to link to our Services:
You agree to comply with all conditions, disclaimers, and limitations outlined in these Terms.
All intellectual property rights related to CONDUIT remain our exclusive property.
You are responsible for the content you publish on your website.
CONDUIT reserves the right to remove any linked content at any time if it violates our standards.
We may terminate your access to the Services at our discretion.
Terms of Sale; Risk of Loss
When you place an order with CONDUIT, you’re:
Offering to purchase a product.
Confirming you're of legal age to form a contract.
Guaranteeing that the information you provide, including payment details, is accurate.
Receipt of an order confirmation doesn't mean we've accepted your order. We reserve the right to cancel or refuse orders at any time. If there's an error with the price or product availability, we'll inform you and either correct the issue or cancel the order, offering a refund if necessary.
Excessive Returns
We monitor return activity to prevent misuse of our return policies. If your returns exceed our guidelines, we may flag your account and restrict your ability to return products. We reserve the right to refuse service in such cases.
Offline Conduct
While we can't monitor every action on the Services, using information obtained from our website to harass, abuse, or harm others is strictly prohibited. You agree not to contact or solicit other users without their explicit consent.
Violation of These Terms
If you violate any part of these Terms, we may seek injunctive relief or other legal actions. You agree that monetary damages may not fully resolve the harm caused by such violations.
DISCLAIMER AND LIMITATION OF LIABILITY
Disclaimer
CONDUIT assumes no responsibility for:
Errors or inaccuracies in content, products, information, services, or materials on or made available through the Services.
Personal injury or property damage from your access to or use of the Services, products, or third-party websites.
Unauthorized access to secure servers and personal information.
Interruption or cessation of transmission to or from the Services or third-party websites.
Transmission of bugs, viruses, or harmful code by CONDUIT or third parties.
Errors or omissions in Services, content, or third-party websites, or any loss or damage incurred.
By using the Services, you acknowledge and agree that all content is provided “as is” and “as available,” and your use is at your own risk. CONDUIT does not guarantee the accuracy or completeness of any content on the Services or third-party sites linked to it. Products sold by CONDUIT are subject to the warranties of their respective manufacturers.
Limitation of Liability
CONDUIT is not liable for any indirect, incidental, or special damages related to:
Loss of use, data, or profits.
Services, products, or content obtained through the Services.
Failure to provide or availability of Services.
In no case will CONDUIT’s liability exceed $50 in total. Use of Services is at your own risk, and any damage to your computer system or loss of data is your responsibility.
If you're dissatisfied with any part of the Services, your sole remedy is to discontinue use.
Indemnity
You agree to indemnify and hold harmless CONDUIT and its affiliates against:
Claims arising from content you provide to the Services.
Breaches of these Terms or your use of the Services and products.
CONDUIT reserves the right to take control of the defense of any claims, and you’ll cooperate fully.
Modification/Termination of Services
If the Services are terminated, your obligations under these Terms still apply. CONDUIT isn’t liable for any termination or restriction of access.
General Legal Provisions
Governing Law: These Terms are governed by the laws of Minnesota, USA. Any disputes will be handled in Hennepin County, Minnesota.
Severability: If any provision is found invalid, the rest of the Terms remain in effect.
Compliance with Laws: CONDUIT reserves the right to comply with legal requests.
Copyright
All materials on the Services are owned or licensed by CONDUIT. Reproduction or transmission of materials is prohibited without permission.
Copyright Policy
If you believe your copyright is infringed, please provide the following to CONDUIT’s copyright agent:
A signature from the copyright owner.
An identification of the work and where it’s found on the Services.
Your contact information.
A statement that you have a good faith belief the use is unauthorized.
A declaration that the information provided is accurate.
Trademarks
CONDUIT trademarks, logos, and product names are the property of CONDUIT. These marks cannot be used without prior written permission.
Accessibility Statement
CONDUIT is committed to accessibility and inclusion for all users. If you face any challenges while browsing, please contact us at info@conduitcandles.com, and we will assist you.